Best Price Guaranteed Online

Hotel Castilla Alicante guarantees to his customers the minimum price on his website.

With the Minimum Price Guaranteed Program of the Hotel Castilla Alicante you can be sure that you will find in our website the best published rate. We are certain that you would not be able to find any better price and if you finally achieve to find one, we guarantee you the same price.

What can I do if a finally find a cheaper price?

Just take care of following steps:

1. Remember the terms and conditions of the program "Minimum Price Guaranteed".
2. Make a reservation on our website www.alicantehotelcastilla.com.
3. You must put in writing the cheaper price as long as it is under the same conditions: Hotel, Room type, dates, applied offer, same number of persons and the type of accommodation.
4. 8. Send your complaint in a minimum of 24 hours period time after your booking in our website www.alicantehotelcastilla.com to the following e-mail: reservas@hcastilla.com or you can also call to our customer service telephone 965 16 20 33.

Verification and Complaint Process

Our booking department will value your complaint validity on the basis of the published Terms and Conditions and we will contact you by e-mail or by telephone to inform you about your complaint statement.

Terms and Conditions

• The customer must have done a reservation in our website www.alicantehotelcastilla.com and must have the booking reference number.
• The cheaper price found must be able to be booked in another website with the same conditions as the www.alicantehotelcastilla.com conditions: the reservation must be confirmed immediately and on real time. This price must be applied to the same hotel, type of room and type of accommodation and for the same dates and number of guests. Hidden Hotel Offers that don’t tell the name of the hotel that the customer is booking won’t be accepted. The guarantee won’t be applied on updated or published rate mistakes of other websites.
• The guarantee will be applied to cheaper rates which restrictions ( cancellation policy, deposits...) will be similar to the applied restrictions of the booked rate in www.alicantehotelcastilla.com.
• The guarantee won’t be applied to confidential rates, any kind of vouchers’ book, package rates, company’s rates, groups, meetings, etc.
• The guarantee refers to the final rate to be paid by the customer which includes the extra expenses resulting of the service, taxes or negotiations expenses that other websites impute to their customers.
• The guarantee also refers to the final amount to be paid by the customer for all his stay and not to the partial rate of some days or the total number of days of the stay.
• The complaints must be filed in the 24 hours period time after the execution of the original reservation in www.alicantehotelcastilla.com