Dear customers for the benefit of all , please commit to comply with and respect the hotel rules and use of facilities in the prevention of contagion by COVID 19.

NEW RULES: From the 4th of December, we are now obliged to require a valid Covid passport to all restaurant customers.

Rules of use of the facilities by guests

• Mandatory use of mask in common areas
• Minors must be under the control of their parents
• Comply with the established signage
• Frequent hand washing / hygiene, particularly when accessing shared areas (lounges, restaurants, cafes ...)
• Use the inside of the elbow to cover the mouth / nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.
• Avoid touching your mouth, nose or eyes in public spaces.

Respect social distancing with people outside the family or living environment:

• Avoid greetings that involve physical contact (hugs, kisses ...)
• Respect the maximum capacity established in common areas, and particularly in those in which there is no physical control by the establishment (elevators, lounges ...)
• Respect schedules and other regulations that may have been established by the establishment to comply with the permitted capacity.
• Respect the distances between people established at customer service points, entrances to restaurants ...
• Do not stay in the room during cleaning, maintenance or repair services to be carried out in it

At the first signs of symptoms compatible with COVID-19 disease (fever, cough or respiratory distress):

• Self isolate (affected and living together)
• Inform the establishment by telephone (reception / customer service) of the situation

MEASURES IN RESTAURANT AND CAFETERIA

• We have reduced the capacity to 75% with a minimum of 1.5m. between tables.
• The staff will assign a table for the service.
• The safety distance between clients has been signaled.
• For the use of self-service beverage machines, the prior use of disinfectant gel is mandatory.
• We have put gel spots at the entrance of the restaurant and cafeteria.
• All kitchen and living room staff work with the mandatory protection measures.
• We provide the dishes by our staff at your table, thus preventing customers from having direct access to it.
• We have single doses of oil, vinegar, salt and pepper.
• We take turns in each service and we will expose them upon arrival, for the best organization.
• We have disposable tablecloths and / or placemats.
• We continuously sanitize the furniture.
• The restaurant breakfast will be continental type, served at the table, except for drinks.

POOL MEASURES

SCHEDULE

FROM 09.30H TO 15.00H / 16.30H TO 20.00H

• Limited capacity, according to current regulations of the health authorities, it is possible that the time of use and/or access is limited to guarantee your safety. Cleaning and disinfection at least 3 times a day.
• Maintain a minimum distance of 2 metres from another user both inside and outside the water.
• Disinfect your hands with hydrogel found at the entrance to the pool before and after use.
• Obligatory use of towel in the hammock
• It is forbidden to move the pool furniture. Do not touch another customer's furniture.
• Minors must be under the control of their parents or guardians.

AVERAGE USAGE IN ANTICIPATED SPACES (ELEVATORS - COMMON TOILETS ...)

• Mandatory use of mask in elevator.
• Capacity 2 people per elevator or a family unit.
• Disinfecting gel in elevators and entrance to the bathroom.

RECEPTION MEASURES

• We have restricted access to exclusive use for clients
• The safety distance between clients has been signaled.
• We have installed protective screens at the Check-In and Check-Out counters.
• An APP / WEB has been enabled that includes information content for the client.
• There are disinfectant gel spots on counters.
• We disinfect counter and all the material delivered to the client continuously.
• We suspend the trunk service
• A Check-In and Check-Out point has been provided
• On arrival guests must sign the declaration of absence of COVID-19 symptoms. 

ROOM MEASURES AND CLEANING SERVICES

• We have increased the frequency of cleaning in common areas, bathrooms, hallways, elevators, etc.
• Our staff has the appropriate protective equipment
• There is a strict protocol for cleaning critical points: controls, switches ...
• We use disposable or individual cleaning materials for each room, guaranteeing cleaning and disinfection without the possibility of cross contamination.
• We do not carry out the cleaning of the room if it is occupied by the client.
• We customize the cleaning of the room in terms of frequency and hours.
• Our laundry ensures and certifies the treatment of clothes at more than 60º and with disinfectant products.

MEAL CONDITIONS:

Special continental breakfast, different types served at the table. 

Lunch and dinner: Menu served on table. Two courses and dessert, drinks not included.

Half Board consists on dinner and breakfast. Drinks are not included.

Full board consists on dinner, breakfast and lunch. Drinks are not included.

OTHER SERVICES

We provide custody of assets,prior notice 24 hours in advance, from 10:00to 12:00 Monday to Friday.

This establishment has had to take a series of measures by virtue of the application of the different applicable regulations in the current health crisis situation caused by COVID 19

Within these measures, we have informed you throughout the reservation process of the conditions that you must fulfill as a client in the use of common spaces, elevators, corridors and other service limitations required by current regulations. All of them have been incorporated into the internal regulations of this establishment, as well as the RIGHT OF ADMISSION thereof, and are at your disposal both at our reception and on our website www.alicantehotelcastilla.com for your consultation and remembrance at any time.

As a CLIENT, you agree to comply with the established distance measures, as well as the use of the means that are considered mandatory or recommended during your stay in the establishment, both by law and by the sanitary hygiene protocol approved by the establishment. As CLIENT, you assume all the consequences of your breach in terms of preventive measures, being informed that such breach may lead to the immediate termination of your accommodation contract, canceling your stay without the right to any refund.

You are informed that in the event that you are a suspected or a positive case of Covid19, or have been a direct contact of another positive case of Covid19, all the expenses derived from the prolongation of your stay, the need for additional rooms, the extension of the contracted board basis or special transport  needs that you may have, will be at your expense unless you have contracted an insurance for yourself or third parties to cover these risks and their derived expenses, in which case the cost incurred for reimbursement may be derived from that insurance.

You are informed that the Region of Valencia Government through “Turisme Comunitat Valenciana" could made available some hotels that would be at the disposal of those clients who have to remain in mandatory isolation if they test positive for Covid19 and cannot move to their usual residence. The cost of these accommodation will be free of charge unless you have contracted an insurance that covers this contingency. As a client, you accept the transfer if necessary due to your clinical situation or that of any of your companions.

All the specifications, obligations and consequences derived from compliance with all security measures extend to all persons, including minors, who are part of the family unit that occupies this accommodation unit.

You have read, understood and agree with the above.

In the name of HOTEL Castilla Alicante, domiciled on the street Avda. Países escandinavos,7 we treat the information you provide us in order to provide the services contracted under the highest sanitary security measures. The processing of your personal data is necessary for the fulfillment of a legal obligation applicable to the controller. Hotel Castilla Alicante will not transfer data to third parties, except legal obligation. The data provided will be kept while the contractual relationship is maintained or for the years necessary to comply with legal obligations. You can exercise your rights of access, rectification, deletion, opposition, limitation to treatment by sending a letter by post to Hotel Castilla Alicante at Avda. Países Escandivanos,7, or an email to the following address: E-MAIL datos@hcastilla.com. Ultimately, you can request information about your rights and request a claim before the Spanish Agency for Data Protection, with address at Calle Jorge Juan 6, 28001 in Madrid. You can consult additional and specific information on Data Protection on our website www alicantehotelcastilla.com.