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Reservation conditions

HOTEL HOUSE RULES

Please commit to comply with and respect the hotel rules and use of facilities in the prevention of contagion by covid19.

REQUIREMENTS TO MAKE THE RESERVATION:

The client admits and accepts that he/ she agrees the contracting terms and general conditions that are published in this website.

CHECK-IN AND CHECK-OUT:

The check-in day you can come to the hotel any time you want. However, rooms are cleaned from 12.00 to 16.00 so that it could be that your room would not be if you come during this period. The front desk will let you know when it is ready. The official time to leave the room the check-out day is 12.00.

KIND OF ROOMS:

Single Room: it has 1 double bed. Low Cost Room: it has 1 double.

Twin Room: it has two beds or one double bed Twin Room and extra bed: it has two twin bed + 1 extra bed.

Family Room: it has 3 beds of 90 cm or 2 double beds.

Superior Room: it has two beds or one double bed. Premium Room: it has one double bed.

GENERAL CONDITIONS:

It is considered baby from 0 to 11 months. It is considered child from 1 year until 10 years old.

Cot under availability. Price: 8€ per cot per day to be paid at the hotel. Second child must share bed with the first. Maximum 3 beds per room.

MEAL CONDITIONS:

Special continental breakfast, different types served at the table. 

Lunch and dinner: Menu served on table. Two courses and dessert, drinks not included.

Half Board consists on dinner and breakfast. Drinks are not included.

Full board consists on dinner, breakfast and lunch. Drinks are not included.

CANCELLATION POLICIES:

APRIL TO OCTOBER:

When making the reservation, Hotel Castilla Alicante will charge 25% of the total amount of the reservation as advanced payment. If you cancel or modify your reservation up to 48 hours before the check-in date, the hotel will refund the prepayment. If you cancel or modify the reservation after the deadline or if you do not come to the hotel, the prepayment will not be refunded.

REST OF THE YEAR:

No prepayment will be requested when making the reservation, although a credit card number could be demanded in order to guarantee the reservation. After receiving your booking confirmation, the hotel reserves the right to pre-authorize credit cards anytime prior to arrival. If you cancel the reservation with less than 24 hours before the check-in date, first night will be charge as penalty.

FLEXIBLE ROOM 14 DAYS:

When making the reservation Hotel Castilla Alicante will charge for the first night.

If you cancel or modify your reservation up to 14 days before the check-in date, the hotel will refund the prepayment. If you cancel or modify the reservation after the deadline or if you do not come to the hotel, the prepayment will not be refunded.

WHEN AN UNEXPECTED DEPARTURE OCCURS BEFORE THE FINALIZATION OF THE CONTRACTED STAY. The Hotel will additionally invoice at least the two subsequent nights in the contracted regime (as a penalty and cancellation expenses), being able to proceed with the return of the remaining nights not enjoyed, as long as there is an accreditation by the client as force majeure. Medical cause exclusively (hospital admission or death of direct family member of 1st grade).

Legal Note

The data controller is Hotel Castilla Alicante, CASGEST SL and informs you that the data you provide will be incorporated and treated in automated files in accordance with EU General Data Protection Regulation 2016/79 and other applicable regulations, in order to be able to provide you our services of accommodation, as well as keep you informed about issues relating to the activity of the company and its services. By signing this document, you give your express and explicit consent so that these data can be processed and communicated or assigned according to legal obligations. We inform you of the possibility of exercising your rights of access, rectification, cancellation and opposition, as well as the limitation of treatment and portability of your data according to applicable regulations by sending an email to: datos@hcastilla.com

VAT 10% is included in the prices showed.

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